Marty's Auto Repair
CODE OF ETHICS
- To perform high quality repair service at a fair and just price.
- To have a sense of personal obligation to each customer.
- To recommend the services, repairs and maintenance to the car owners that are necessary to maintain the vehicle in safe working order.
- To use only products which are safe and provide service that equals or exceeds that recommended by the vehicle's manufacturer.
- To service and repair the vehicles in a timely manner and to keep the customer informed of any and all changes including completion times.
- To give the best customer service possible and, in the case of any disputes, to provide a prompt and amicable resolution.
- To ensure that my entire staff conducts themselves in a professional manner and in keeping with the high standards of the automotive industry.
- To notify the customer if appointments or completion promises cannot be kept.
OUR REVIEWS
Engine & Transmission, near Riverton, New JerseyNick Flintosh, 05/09/2024While my story is still in progress, I want to say that the positive reviews regarding Marty's professionalism and excellent effort level are absolutely totally earned. Marty took my vehicle in, had a diagnosis in 24 hrs, and communicated quite a bit of info to me clearly and respectfully about the repairs needed. Because an extended warranty is involved Marty even sketched out his best and worst case scenarios, but still took on the heavy lifting of making the calls, etc. This level of personal effort for a new customer demonstrates that this man is operating a business based on a personal committment to giving one's best honest effort just because it's the right thing to do, and that is exemplary! My journey is still in progress due to roadblocks beyond his control, but throughout Marty has been the consumate courteous professional the likes of which are rarely found. This may well be one of the stories he describes starting with "You wouldn't believe what I had to go through ....", but mine starts with "I can't believe what this man is doing to help me get through this..." Rock on Marty and staff!
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